The Nigerian Communications Commission (NCC), in collaboration with the Central Bank of Nigeria (CBN), has established a new framework aimed at resolving consumer complaints linked to unsuccessful airtime and data transactions.

The initiative is designed to address issues arising from network outages, system malfunctions and errors resulting from incorrect user inputs, which often lead to failed purchases and customer dissatisfaction.

Under the framework, both regulators will work with telecom operators, financial institutions and payment service providers to ensure quicker complaint resolution, improved refund processes and enhanced consumer protection.

The NCC and CBN said the arrangement would strengthen coordination between the telecommunications and financial sectors, reduce transaction-related disputes and improve confidence in digital payment channels used for airtime and data purchases.

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