The Federal Competition and Consumer Protection Commission (FCCPC) has reopened the headquarters of Ikeja Electric Plc in Ikeja, Lagos, following a binding compliance pledge by the electricity distribution company to address consumer rights violations.
The headquarters had been sealed on December 11, 2025, after Ikeja Electric failed to implement a directive from the Nigerian Electricity Regulatory Commission (NERC). The directive required the company to unbundle a Maximum Demand account into 20 individual accounts for a customer who had reportedly been without electricity supply for over two and a half years.
In a statement, the FCCPC said Ikeja Electric had committed to resolving all consumer complaints referred to it by the Commission within specified timelines. The agency warned that any breach of this undertaking would trigger renewed and escalated enforcement actions under the Federal Competition and Consumer Protection Act (FCCPA) 2018.
Tunji Bello, Executive Vice Chairman and CEO of the FCCPC, commented on the development:
“Our responsibility is to ensure that consumers are treated fairly and that service providers comply with lawful decisions and directives. Enforcement is not an end in itself. Where compliance is achieved and credible commitments are made, the Commission will respond appropriately.”
Bello described the unsealing as a sign of the Commission’s balanced regulatory approach, highlighting that while the FCCPC acts decisively against consumer harm, it also de‑escalates enforcement when compliance is secured.
The FCCPC reaffirmed its commitment to protecting consumer rights and ensuring accountability across regulated industries, signaling that service providers must uphold their obligations or face statutory consequences. Visit www.jocomms.com for more news.