The Nigeria Civil Aviation Authority (NCAA) has issued a stern warning to international airlines over the increasing number of complaints regarding passengers being transported partway to their destinations, only to be deported back to Nigeria.
The NCAA condemned the practice, highlighting its negative impact on affected passengers and the reputation of Nigeria’s aviation industry.
NCAA Issues Strong Warning to Airlines
In a statement signed on Thursday, NCAA’s Director of Consumer Protection and Public Affairs, Michael Achimugu, expressed discontent over airlines failing to ensure passengers meet all necessary travel requirements before departure.
“These actions, which involve the refusal of boarding or denial of entry at intermediate or transit stops due to visa and travel restrictions, are completely unacceptable,” Achimugu stated.
Airlines Must Ensure Compliance with Travel Regulations
The NCAA emphasized that airlines must take responsibility for informing passengers of any potential entry restrictions before their journey begins.
“Passengers should not be put in a position where they are denied entry or returned to Nigeria only upon arrival at transit stops,” Achimugu reiterated.
Citing the Nigeria Civil Aviation Regulations 2023 (Part 19.21.1.1), the NCAA stressed that airlines and their agents are legally required to inform travelers of any restrictions that might prevent their entry before departure.
“Airlines must take appropriate measures to screen and provide passengers with accurate, up-to-date information regarding their travel documents and visa requirements before issuing tickets or allowing boarding,” the statement read.
NCAA Announces Immediate Sanctions
To curb this trend, the NCAA has announced immediate enforcement actions against defaulting airlines.
“Effective immediately, any airline found engaging in such practices will face regulatory action, including fines, suspension of flight operations, or other penalties deemed appropriate,” Achimugu warned.
The NCAA urged all airlines to cooperate in upholding the integrity and professionalism of the aviation industry while prioritizing the welfare of Nigerian passengers.
